Reference

How Our Terms and Conditions Work for You

These terms set out what you agree to when you open an account on Zbzbet and use any part of the platform — including deposits via bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personSubject to eligible regions
Zbzbet How Our Terms and Conditions Work for You
HOW WE MANAGE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

Your account data, transaction history, and wallet activity are stored securely and accessed only for the purposes described in these terms. We do not share personal data with third parties outside of what is required to process payments through bKash, Nagad, or Rocket. You have the right to request a summary of your account activity, ask for corrections to your registered details, or raise a formal dispute about a transaction. Submit those requests through live chat or email with your account ID.

Data Retention

We retain account records for as long as required by applicable regulations and our internal audit obligations. Closed accounts remain in our records for the retention period before deletion.

Account Security

Your login credentials and OTP codes are yours alone. If you suspect someone else has accessed your account, contact support immediately so we can freeze activity and investigate.

Correction Requests

To update your registered name, mobile number, or linked wallet details, submit a verified request through live chat. Changes to payment-linked fields require identity re-verification.

Dispute Resolution

Disputes about transactions — including bKash, Nagad, or Rocket transfers that show a different status in your account — are reviewed within the timeframe stated in our disputes policy, accessible from your account settings.

TERMS CONTACT PATHS

Reach Us About Your Terms Query

If anything in these terms is unclear — or if you need to raise a dispute, report a breach, or request account-level changes — our support team handles it directly. You can reach us through live chat inside the platform, by email, or through our Bangladesh support line. For wallet-related disputes involving bKash, Nagad, or Rocket transactions, have your transaction reference ready when you contact us so we can pull the record without delay.

Live Chat Available inside your account dashboard. Start a chat and select Account and Terms from the topic menu. Response times are fastest during Bangladesh business hours.
Email Support Send your query to our support address with your account ID and a clear description of the terms section in question. We aim to respond within one business day.
Bangladesh Help Line For urgent account matters — including suspected unauthorized access or wallet holds — contact our Bangladesh support line directly. Keep your registered mobile number ready for verification.

Questions People Actually Ask About These Terms

These answers cover the account and terms questions our support team sees most often. If your question is not here, live chat is the fastest way to get a direct answer.

Yes. Every transaction through bKash, Nagad, or Rocket on your account is covered by these terms. Wallet-specific rules are set by each provider and apply alongside ours.

No. One account per person is a firm condition. Duplicate accounts are flagged during verification and may result in both accounts being suspended pending review.

Access and eligibility depend on local law and supported regions. If your region is not eligible, account activity may be restricted. It is your responsibility to check this before using the platform.

Submit a request through live chat with your account ID. Changes to your mobile number or linked wallet require identity re-verification before they take effect.

We publish the update date at the bottom of this page. Continued use of your account after a change is posted means you accept the revised version. Check this page periodically.

Contact support via live chat or email with your transaction reference. Disputes involving bKash, Nagad, or Rocket are reviewed against the payment provider's record and our own logs.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.